How long should an iPad Air last?
LEAD CASE
Q An iPad Air 2020 (pictured) that I bought for £500 from John Lewis stopped charging after two and a half years. The Apple store I took it to said the charging point is faulty, and they offered me a new one if I paid £459. John Lewis says I have to prove the fault was inherent and offered me a £100 refund. Surely a hardware failure must be a problem with a component that existed when I bought it?
Clare Kelly
Not necessarily. A hardware problem can also be caused by