Can I refuse Royal Mail’s request for a secure drop-off place?
Q Is it possible to refuse delivery of a product even when Royal Mail wants you to identify a secure ‘drop off’ at your home address?
George Shutler
A Yes it is. Royal Mail can’t force you to nominate a secure drop-off point. With the growth of online shopping, couriers are increasingly asking shoppers to name somewhere they can ‘safely’ leave the parcel, such as in your porch, in a shed or with a neighbour. But they have no right to demand this of you.
Should a courier ignore your request to leave an item in a safe place, and it then goes missing or is stolen, you should contact the retailer for help. It’s this company you have a contract with, not the courier.
