Chicago Tribune

Commentary: Why are companies refusing to fully embrace flexible work?

Commuters leave downtown on Nov. 13, 2023, in Chicago.

On a September day in 1994, 32,000 AT&T employees telecommuted from home in an alternative work experiment widely heralded as the wave of the future. Almost 30 years later, in June, AT&T ordered 60,000 managers working remotely to return to the office, forcing 9,000 of them who do not live within commuting distance of AT&T’s nine regional offices to relocate or resign.

Flexible work can make employees happier and more productive. But seemingly every time it is tried, employers do a rapid about-face and return to business as usual. The cycle is repeating itself, this time

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