Banks of the future will use AI to influence financial decisions, say experts
Next-generation banks will use generative artificial intelligence (AI) to influence people’s financial decisions, spot potentially vulnerable customers, train call centre staff and even run social media accounts.
The complex technology could “touch almost everything that goes on at a bank”, according to Tom Merry, the head of banking strategy at Accenture.
The UK banking industry has been using AI for years, such as through predictive
