Major firms offering ‘shockingly poor’ customer service, Which? warns
by Josie Clarke
Dec 20, 2023
3 minutes
Major firms supplying essential household services are failing in every area of customer service as standards “plumb new depths” in the post-pandemic era, according to watchdog Which?.
Many businesses were already offering sub-standard customer service before Covid forced them to close call centres and cut support staff, but the consumer group found firms in key sectors have failed to improve or worsened.
A survey of more than 3,000 members of
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