Luis Pinheiro is wearing jeans and an open-necked shirt. He is clutching his Royal Portfolio-branded travel coffee cup. “It was quite ambitious of founder Liz Biden to go with a no-jacket, no-tie and staff in jeans policy. Other five-star hoteliers at the time were shocked,” he says.
He is general manager of The Royal Portfolio's Silo Hotel in Cape Town's V&A Waterfront and this month he will have been there for seven years, making this his longest-running GM position.
With GM roles at other top hotels such
