Student loan borrowers are spending a lot of time on hold, says federal watchdog
The head of the Consumer Financial Protection Bureau says many borrowers are struggling to get through to the companies that get paid to answer their questions.
Millions of Americans are getting ready to repay their federal student loans next month, and many have questions – from where to get started online to what repayment plan is right for them. Early signs suggest that the companies the government pays to answer those questions are struggling, as borrowers flood their phone lines.
The Consumer Financial Protection Bureau (CFPB) and its director, Rohit Chopra, are
