iPhones, laptops, the internet, Siri, Alexa. Who does not know all the devices, applications, and methods to get things faster, remember our choices, play our favourite music, and make our lives easier? What everyone seems to forget is that none of them is actually a human who could remember our favourite music or our favourite store.
While we might have a conversation with Siri, we forget that Siri responds with predetermined responses that are reactions to specific words. We also do not consider the safety of our conversation. Alexa mistakenly dials contacts of phone books who can then record private conversations (Fowler, 2019), or assists in convicting murderers (Burke, 2019). We need to examine whether AI can expedite repetitive tasks only, or whether the fear of emotional AI should alarm us that our world will be overtaken by machines and AI.
EMOTIONAL INTELLIGENCE
Emotional intelligence, or emotional quotient (EQ), is the ability to read and understand and skilfully integrate your thoughts and emotions.
Based on Daniel Goleman (Goleman, 1995), EQ is catalytic for other abilities and is defined by self-awareness, self-management, internal
