Editorial: Message to Chicago restaurants: Customer goodwill won’t last forever.
by The Editorial Board, Chicago Tribune
Jun 01, 2023
3 minutes
Restaurants had a rough pandemic, but customers were understanding. The industry’s struggle brought out the best in many Chicagoans. Loyal patrons went out of their way to ensure favorite venues survived, and in some cases showered workers with extra tips and gratitude.
Today, the pandemic emergency is officially over. But for many full-service local eateries, the battle for survival is emphatically not over. A period of labor shortages, iffy finances and desperate experimentation lives on.
At the same time, many customers have put the pandemic behind them and grown frustrated with aggressive
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