Southwest's COO will tell senators 'we messed up' over the holiday travel meltdown
NPR obtained Chief Operating Officer Andrew Watterson's prepared testimony for his scheduled appearance before a Senate committee to discuss what led to thousands of flights being canceled.
One of Southwest Airlines' top executives will appear before a Senate committee Thursday to discuss the company's holiday meltdown and deliver a clear message to the public: "we messed up."
According to written testimony obtained by, Chief Operating Officer Andrew Watterson will again for the December debacle that saw 16,700 flights canceled across the U.S. and attempt to explain what exactly caused the crisis at one of the country's largest carriers.
