If the pandemic and extreme heatwave have taught us one thing, it’s that smart, forward-thinking businesses can implement a successful hybrid working strategy. Flexible working arrangements bring undeniable benefits in these uncertain times, but for them to be effective, companies need to adopt new ways of providing essential IT support services regardless of where their staff are located.
Delivering support in these new working environments brings many challenges. It’s impractical for technicians to visit users personally every time they have a hardware or software issue, and telephone support is also inefficient and frustrating; it’s often impossible to fix a problem
