WE HAVE a right to expect, when paying for goods or services, or usingtaxpayer-funded services such as the NHS, that the experience is satisfactory at the very least. Often, however, we are left feeling unhappy and let down or, worse still, that we have been ‘ripped off. In such circumstances, it isn’t always easy to know how, or to whom, we should complain for the best chance of achieving a resolution.
Our guide tells you how and where to complain, what powers the regulatory bodies have to help you, and how to take legal action if all else fails.
If you have a complaint, your first port of call should always be the company or organisation that has let you down. Official Ombudsman services, for example, won’t investigate a complaint until its members have been given the opportunity to sort it out first. Put your complaint in writing, making it clear that you are making a formal complaint; email is fine and has the advantage of giving you an easily accessible record of your correspondence. Be matter of
