Consumeractive

Is John Lewis allowed to repair laptop under warranty?

LEAD CASE

Q When I returned a faulty Microsoft Surface Pro 7 laptop (pictured) bought from John Lewis under the retailer’s two-year warranty, I thought I’d get a replacement or perhaps a partial refund. However, John Lewis returned it to Microsoft for a repair, saying that was its policy. Was it right to do so?

Lesley Reilly

We think it was right because a retailer can set whatever terms it likes in its warranty. John Lewis would have broken the law only if