Reject Stability
Jan 02, 2022
2 minutes
Scott Henderson
IN THE LATE 1970S a researcher from the University of Chicago, Salvatore Maddi, was studying the psychological motivations of 26,000 employees working at a local phone company. Soon after the study began, there were major disruptions to the business as deregulation of the US phone industry caused mass changes to resourcing and operations.
Unsurprisingly, there were many employees who rejected the
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