Picking Up the Slack
“THIS IS LIKE THE HUNGER GAMES!” some version of this exclamation, often peppered with curse words and red-faced anger emojis, is a common refrain in a now-defunct volunteer Slack group I spent a few hours in each week this spring, working alongside tech types trying to #disrupt a broken COVID-19 vaccine-distribution system. The group saw tens of thousands of people come through searching for their shots, monitoring the platform’s auto-updated appointment trackers, and seeking
