A respite from intense lockdowns and restrictions earlier in 2021 showed there was still a healthy demand for coffee out-of-home, but even once Australia is out of lockdown for good, COVID-19 will have presented cafés with new challenges and opportunities.
SMARTER COFFEE
According to Barista Technology Australia CEO Brett Bolwell, new technologies are providing coffee businesses with greater transparency of what is going on in and behind the coffee machine to improve the operations of their cafés.
“I’ve been in the industry for 20 years, and over that time, objective information about coffee quality and consistency, or the need for servicing, has largely been invisible to the business owner,” Brett says. “We’ve mostly judged our shots and the need for servicing based on time, but I don’t think that’s going to be reliable moving forward.”
The Flow
