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  • Computeractive

    Consumeractive

    Jul 28, 2021 3 minutes

    LEAD CASE

    Can Virgin charge a cancellation fee if I move house?

    Q I had to cancel my Virgin TV and broadband in July 2020 because it wasn’t available at my new home. Virgin said I’d have to pay a £250 cancellation fee, which in my opinion is unfair because it can’t provide the service. I thought I had cancelled, but I’m now being harassed by a debt-collection agency, and the price I now owe has risen to £289.50. Can you help?

    Donald MacLeod

    After clarifying details with Donald, we think that he wasn’t actually on a contract

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