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  • Computeractive

    Consumeractive

    Nov 04, 2020 3 minutes

    LEAD CASE

    Why won’t eBay help after a buyer conned me?

    Q In July, I sold a brand new pair of Bang & Olufsen headphones on eBay for £49.95 (£57.45 including postage). The buyer in France returned them via eBay’s return process saying they were defective. I didn’t examine them properly when they came back, so I refunded the buyer. I’ve since found the buyer swapped his older broken headphones for mine, and eBay won’t help. Can eBay just wash its hands of this criminal act?

    Dominic Price

    Yes, we’re afraid it can. Under law eBay acts

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