Los Angeles Times

Consumer Confidential: Banks say cardholders can get help during the pandemic. But it may not be easy

Like many people in these strange and unwelcome times, Brienna Prowler has been making ends meet by running up hefty balances on her credit cards.

Specifically, she's carrying a combined $15,000 in family medical bills on her Chase and Barclays cards - bills she can't pay down since losing her gig as a bartender because of the pandemic.

Prowler, 36, says she's never missed a payment. She has a good credit score (over 700). However, both her cards have annual interest rates topping 23%.

"I asked Chase and Barclays if they would lower my rate, at least for a while,"

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