BY ANY OTHER NAME
Oct 23, 2019
4 minutes
By Jeanine Skowronski
ILLUSTRATION BY HARRY CAMPBELL
About a year after its 2016 launch, Pencil realized its name was Co-founder Sydney Liu would talk about the online storytelling platform to enthusiastic listeners at events—but would-be users, thwarted by a second-rate domain name (usepencil.com) and a barrage of unrelated search results, couldn’t find its website.
So, in 2017, the company, based in Menlo Park, California, decided to redo its logo, site design, and color scheme before ultimately relaunching as Commaful. The overhaul worked almost immediately. “Within a week, we were number one on Google for our name,” Liu says, and organic sign-ups began to increase.
Rebrands are fairly
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