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  • Los Angeles Times

    Travel dilemmas: A Global Entry slowdown

    by Catharine Hamm, Los Angeles Times Sep 30, 2019 3 minutes

    Question: My husband and I applied to renew our Global Entry card after being notified in May they would expire in July. We submitted the renewal forms and payments of $100 each on credit cards; each of the payments cleared. Customs and Border Protection is impossible to reach by telephone or email.

    _Suzan Appel

    Answer: Let's skip to the good news: Appel got her Global Entry card, which gives you PreCheck, the expedited passage through airport security, and, separately, expedited clearance through U.S. Customs.

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