Taxpayers need help. So does the IRS.
Early this month, when Virginia resident Casey Lewis was in a bind over how to pay her tax bill, she tried dialing the Internal Revenue Service. She was hoping to set up a payment plan with the IRS for a significant amount – $1,600 – that she hadn’t expected to owe.
Online efforts with the agency had already failed her. “Your website keeps locking me out because it claims some of my info is wrong (but doesn’t tell me what!),” Ms. Lewis posted on Twitter.
Trying by phone didn’t work any better: After 80 minutes on hold, she felt she had to hang up.
Ms. Lewis is far from alone in having a tough experience while trying to be a responsible taxpayer.
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‘A delicate balance’Signs of strainAssistance deferred