Can that iPhone be fixed? Consumers seek the ‘right to repair.’
Two miles from Apple’s sprawling campus in Cupertino, Calif., Cupertino iPhone Repair is doing a bang-up business repairing iPhones and other Apple products.
Its secret to success: It repairs the electronic gadgets faster and more cheaply than Apple itself. It’s challenge: The shop can’t use any Apple parts and has to tell customers that if it repairs their unit, Apple will probably refuse to service it, even under warranty.
“They don't want to service those phones,” says Lakshmi Agrawal, co-owner of Cupertino iPhone Repair. “They just try to sell the new phones.”
It’s not just smartphones. As
