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Controlled Friction and AI - wtih Di Le and Hayley Mortin

Controlled Friction and AI - wtih Di Le and Hayley Mortin

FromServiceNow Podcasts


Controlled Friction and AI - wtih Di Le and Hayley Mortin

FromServiceNow Podcasts

ratings:
Length:
32 minutes
Released:
May 22, 2024
Format:
Podcast episode

Description

On this episode of TechBytes we discuss the concept of Controlled Friction in AI development going into detail about what it is and the importance of incorporating stopgaps and friction to ensure responsible and ethical AI design. Our guests, Di Le, an AI strategist and ethicist, and Hayley Mortin, a UX researcher, both at ServiceNow, delve into the role of corporations in improving AI, the need for realistic user expectations, and the significance of involving UX teams early in the development process.
Guests - Di Le, Hayley Mortin
Host – Bobby Brill
Producer – Chris Price
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Released:
May 22, 2024
Format:
Podcast episode

Titles in the series (100)

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation! Visit the Now Community forums