Discover this podcast and so much more

Podcasts are free to enjoy without a subscription. We also offer ebooks, audiobooks, and so much more for just $11.99/month.

Live From Shoptalk | Walmart's CPO Jon Alferness On Empowering Associates & Enhancing CX With AI

Live From Shoptalk | Walmart's CPO Jon Alferness On Empowering Associates & Enhancing CX With AI

FromOmni Talk Retail


Live From Shoptalk | Walmart's CPO Jon Alferness On Empowering Associates & Enhancing CX With AI

FromOmni Talk Retail

ratings:
Length:
15 minutes
Released:
Mar 20, 2024
Format:
Podcast episode

Description

In this exclusive Omni Talk interview from Shoptalk, sponsored by Meta, Chris Walton and Anne Mezzenga sit down with Jon Alferness, Walmart's Executive Vice President and Chief Product Officer. Alferness shares insights on his role overseeing a wide range of areas, including e-commerce, associate tools, merchant tools, financial services, and health and wellness.Discover how Walmart is leveraging data and AI to create seamless customer journeys and empower associates through initiatives like me@walmart, a unified platform consolidating various tools and technologies. Alferness discusses the impact of AR technology on inventory visibility and the role of generative AI in processing associate feedback and enhancing search experiences.Learn about Walmart's approach to product management, prioritization, and ROI, as Alferness emphasizes the importance of cross-functional collaboration between engineering, design, and business teams. He also shares his thoughts on the hype surrounding generative AI and its potential to revolutionize the retail industry.Alferness concludes by outlining Walmart's priorities for 2024, including the expansion of AI-powered search capabilities, improved product detail pages, and the development of "next best action" recommendations for associates.#JonAlferness #Walmart #ChiefProductOfficer #Shoptalk #MetaOmniTalk #Ecommerce #AssociateTools #MerchantTools #FinancialServices #HealthAndWellness #CustomerJourneys #ProductManagement #Engineering #Design #Prioritization #Data #ROI #Me@Walmart #ARTechnology #InventoryVisibility #GenerativeAI #AssociateFeedback #SearchExperience
Released:
Mar 20, 2024
Format:
Podcast episode

Titles in the series (100)

Omni Talk Retail provides news, analysis, and commentary on the latest trends and issues in the retail industry. It covers a wide range of topics related to retail, including e-commerce, technology, marketing, and consumer behavior. The podcast regularly features industry experts, Chris Walton and Anne Mezzenga, as well as retail thought leaders who all share their insights and perspectives on the latest developments in retail. This podcast uses the following third-party services for analysis: Chartable - https://chartable.com/privacy