Practice #7 — Infrastructure for Large-Volume Returns — is about making collection points efficient, user-friendly, clean, and tailored for bulk returns. Quebec and New York offer important lessons about infrastructure design — especially when it comes to managing bulk returns and accommodating diverse user needs.Joining Elizabeth in this discussion are returning guests Normand Bisson (President and CEO of the Quebec Beverage Container Recycling Association), Alexis Eisenberg (Reloop's Director for France and Francophonie), and Ryan Castalia (Executive Director of Sure We Can). Download “A Guide to Modern Deposit Return Systems: 10 Essential Practices” on BottleBillReimagined.org