Francis and Jack discuss the DevOps process map, and how teams can think objectively about their process by relating it back to Salesforce. They also chat about learning mechanisms, metrics, and the theory of constraints. Francis is a Salesforce MVP, founder of AdmintoArchitect.com, and Co-organizer of Salesforce community conference, London's Calling. Useful links based on key themes from this episode: - Why awesome admins should upskill in Salesforce DevOps- How DevOps improves your Salesforce release management process- Velocity versus resilience: what’s more important in Salesforce releases?- How to use DevOps metrics to improve your Salesforce releasesConnect with FrancisX/TwitterLinkedInConnect with JackLinkedInX/TwitterPodcast produced and sponsored by Gearset, the complete Salesforce DevOps platform. Try Gearset free for 30 days.