Join host Olivia Neal as she meets Mary Odile Longard, the CEO of i-CITY. Marie Odile shares the approach that she and her team have taken to enable the digital transformation of the City of Brussels. She introduces BRUCE, the new omni-channel platform used by the city, explains the impact of this work on citizens and employees, as well as her lessons for others.  Click here for transcript of this episode.   Olivia Neal [host] | LinkedIn   Marie Odile Lognard [guest] | LinkedIn  Learn more about I-CITY and BRUCE on their website: Home | i-CITY (brucity.be)  Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes  Discover and follow other Microsoft podcasts at news.microsoft.com/podcasts.