Summary In this episode, Andy Kaufman interviews Gil Broza about his new book, Deliver Better Results: How to Unlock Your Organization's Potential. They discuss the importance of systems thinking in value delivery and the six aspects of system fitness. Gil shares practical strategies for improving value delivery and emphasizes the significance of mindset over tactics. He also provides examples of successful transformations and offers resources available on the book's website. Takeaways Value delivery should be viewed as a system, not a collection of practices. Systems thinking helps identify the cause and effect relationships within a value delivery system. Understanding the effects of choices and actions is crucial for making informed decisions. The Square model provides a framework for assessing system fitness and improving value delivery. Successful transformations require a sequential and incremental approach, focusing on mindset and values. Resources on the book's website offer additional support for implementing the strategies discussed. Chapters 00:00 Introduction 02:22 Start of Interview 03:18 Understanding the Value Delivery System 04:13 Key Ideas from Systems Thinking 07:05 Avoiding Oversimplification in Cause and Effect 08:03 Considering the Effects of Choices and Actions 10:30 Introducing the Square Model 11:55 The Six Aspects of System Fitness 13:50 The Backstory of the Square Model 19:04 Sequential and Incremental Strategies for Improvement 21:25 The Importance of Mindset in Change 22:52 Differentiating Values and Beliefs 25:16 The Significance of Mindset over Tactics 28:08 Helping People Navigate Change 29:47 The Role of Fear in Change 30:05 The Concept of 'Committed, but not Attached' 32:41 Case Study: Agile Transformation in a Startup 39:17 Andy Comments After the Interview 42:32 Outtakes Learn More You can learn more about Gil and his book at DeliverBetterResultsBook.com. The free chapter that Gil mentioned is available at HeardOnPodcast.DeliverBetterResultsBook.com. No Freaking Idea! Do you know someone who is in college or maybe recently graduated? My experience is there are a growing number of people who dread being asked the question, “So, what’s the plan?” When it comes to their career, they have no freaking idea! I bring this up because we have a course entitled just that: No Freaking Idea: How to Navigate Career Uncertaity. It’s a career guide for people who don’t know what they want to do, and it has been so fun to hear the feedback on the course. Whether it’s you who is wondering about next steps in your career or a son or daughter and you'd like to give them this as a gift, learn more by going to NoFreakingIdea.courses. Thanks! Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Ways of Working   The following music was used for this episode: Music: Brooklyn Nights by Tim Kulig Free download: https://filmmusic.io/song/11192-brooklyn-nights License (CC BY 4.0): https://filmmusic.io/standard-license Music: Quantum Sparks [Full version] by MusicLFiles Free download: https://filmmusic.io/song/10996-quantum-sparks-full-version License (CC BY 4.0): https://filmmusic.io/standard-license