Welcome back to our channel! In the previous episode, you got a brief glimpse of the day in a life of a Cisco TAC Engineer. Cisco Technical Assistance Center (TAC) is a global organization that provides around-the-clock, award-winning technical support services. In this episode, join our Cisco TAC Engineers, Cesar Lopez Zamarripa, Marco-Dane Raymond, and Alex Levine, from across the Cisco AMER Region of Raleigh (North Carolina), New York, and Mexico to learn what it is like to be a Cisco TAC Engineer, the impact of the pandemic, and the rise of predictive innovations.

For questions, comments, or feedback, please email: cisco-techinsiders-podcast@cisco.com.

LinkedIn Profiles:
Cesar Lopez Zamarripa: https://www.linkedin.com/in/cesar-gustavo-lopez-zamarripa-5b5aa837/
Marco-Dane Raymond: https://www.linkedin.com/in/marco-dane-raymond-5336a5a8/
Alex Levine: https://www.linkedin.com/in/alexander-levine-1b9a9b50/ Shaun Roberts: https://www.linkedin.com/in/srobertsmba/