In this episode of TechBeat, AB welcomes Oswaldo Mestre, Jr., Director of Citizen Services and Chief Services Officer for the City of Buffalo, New York. Oz, as he’s known affectionately to friends and colleagues, leads a team that oversees a wide range of services to the residents of Buffalo. He has been globally recognized for his work on the 311 Call & Resolution Center and the unique collaboration between Cisco and the University of Buffalo to maintain continuity of citizen services during the COVID pandemic—and to elevate them as we move beyond it. As a seasoned Cisco customer, Oz has been a leading voice and proponent of the democratization of citizen services. Tune in for a fun, engaging, and insightful conversation.