39 min listen
041 BizOps, Digital Customer Experience Monitoring and Digital Transformation
FromPurePerformance
ratings:
Length:
22 minutes
Released:
Jul 31, 2017
Format:
Podcast episode
Description
It sounds like 3 buzzwords, But there is more than that. We were intrigued by the Digital Mastery & Joy ( https://info.dynatrace.com/apm_wc_panera_na_registration.html ) webinar Klaus Enzenhofer @kenzenhofer ( https://twitter.com/kenzenhofer ) did with Panera Bread. In his introductory statement, Klaus cited a recent study from IDG on Digital Customer Experience. The biggest challenges are data silos, poor data quality, redundant data, and missing coordination between departments that manage the individual digital touchpoint channels (Mobile, IoT, Web, Physical, …). In our discussion we find lots of parallels between the problem that DevOps tries to solve and which challenges digital transforming businesses face: Silos! Disconnected Silos! But instead of Silos between Dev & Ops its Silos between your Business Teams that are all strictly focusing on their slice of bread (to reference some great stories from Prashant Karre, Director of Performance Engineering at Panera)Listen in and join our conversation. Make sure to check out the webinar recording Digital Mastery & Joy ( https://info.dynatrace.com/apm_wc_panera_na_registration.html )
Released:
Jul 31, 2017
Format:
Podcast episode
Titles in the series (100)
007 Attack of the Bots & Spiders from Mars with Richard Dominguez: In Part II, Richard Dominguez, Developer in Operations at PrepSportswear, is explaining the significance of understanding and dealing with bot and spider traffic on their eCommerce site. He explains why they route search bot traffic to dedicated... by PurePerformance