In this episode, host Joe Colantonio is joined by special guest Jeremy Burton, the CEO of Observe Inc. They delve into the world of observability, discussing its importance in troubleshooting unknown problems and the challenges in correlating data points to identify application issues. Jeremy explains how Observe's goal is to streamline troubleshooting by consolidating all data in one place, making problem resolution easier. The conversation also tackles the potential impact of generative AI in automating troubleshooting steps and eliminating the need for human-written runbooks. From shifting from traditional anomaly detection to observability to the challenges of implementing observability tools, the episode focuses on the cultural shift and the importance of instrumentation in code for effective troubleshooting. Join us as they explore the world of observability, its applications in troubleshooting, and the shift towards a customer-focused approach to identifying and resolving issues.