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Episode 1172:
Seth Godin's insightful piece on "Defective Apologies" delves into the intricacies and importance of apologies in our society. He explores the varied purposes and expectations of apologies, emphasizing the need for genuine human connection and the potential pitfalls of organizational responses.
Read along with the original article(s) here: https://seths.blog/2019/05/defective-apologies/
Quotes to ponder:
"Civilization depends on the apology."
"We can start by asking, 'what is this apology for?' What does the person need from us?"
"Empathy leads to Connection, which leads to Trust."
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