Kim Scott is the author of Radical Candor, currently the #1 most recommended book on this podcast. The book has sold over 1 million copies and has been translated into 23 languages. Before writing, Kim was a CEO coach at Dropbox, Qualtrics, Twitter, and other tech companies. She was also a member of the faculty at Apple University and before that led AdSense, YouTube, and DoubleClick teams at Google. This spring she’ll be launching Radical Respect, which she considers to be a prequel to Radical Candor. In today’s conversation, we go deep on Kim’s popular framework, including:• What separates radical candor and obnoxious aggression• Tactical advice on delivering constructive feedback• How well-meaning empathy can become ruinous• Strategies for effectively soliciting and responding to feedback• The importance of having regular career conversations• The false dichotomy of a good leader versus a kind person• A sneak peek into Radical Respect—Brought to you by Jira Product Discovery—Atlassian’s new prioritization and roadmapping tool built for product teams—Find the transcript for this episode and all past episodes at: https://www.lennyspodcast.com/episodes/. Today’s transcript will be live by 8 a.m. PT.—Where to find Kim Scott:• X: https://twitter.com/kimballscott• LinkedIn: https://www.linkedin.com/in/kimm4/• Website: https://www.radicalcandor.com/—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Kim’s background(03:13) A brief overview of Radical Candor(06:46) How people fail with ruinous empathy, manipulative insincerity, and obnoxious aggression(08:37) The impact of radical candor on Kim’s life(14:16) How to communicate feedback effectively(20:34) A story illustrating the problem with ruinous empathy and manipulative insincerity(27:50) How to get over the need to be liked(31:31) How to have career conversations with your direct reports(29:40) Reflections on how Kim handled an underperforming employee(33:31) Best practices for soliciting feedback as a leader(35:53) How to respond to feedback(39:22) How often to ask for feedback(41:48) Whether or not to accept “no feedback” as an answer(50:48) Investing time in feedback(54:04) How to ask for feedback as an employee(57:42) Why obnoxious aggression is not the best way to deliver feedback(1:01:23) A notable example of problematic management (1:03:43) Why context matters when diagnosing obnoxious aggression (1:07:39) Empathy is a good thing, but empathy can paralyze(1:10:47) Reflections on the limitations of radical candor in a society riddled with biases (1:14:41) Kim’s new book, Radical Respect(1:15:51) Tactical advice to get better at radical candor(1:16:46) Lightning round—Referenced:• Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity: https://www.amazon.com/Radical-Candor-Kick-Ass-Without-Humanity/dp/1250103509• Radical Respect: How to Work Together Better: https://www.amazon.com/Radical-Respect-Work-Together-Better/dp/1250623766/• The Office (American version) on Peacock: https://www.peacocktv.com/stream-tv/the-office• Radical Candor diagram: https://www.radicalcandor.com/our-approach/• A behavioral scientist explains why we should reacquaint ourselves with the telephone: https://news.uchicago.edu/story/nicholas-epley-explains-why-phone-calls-can-connect-us-better-zoom• How to get promoted: https://www.lennysnewsletter.com/p/how-to-get-promoted• When They Win, You Win: Being a Great Manager Is Simpler Than You Think: https://www.amazon.com/When-They-Win-You-Manager/dp/1250279666• Peter Kazanjy on X: https://twitter.com/Kazanjy• Christa Quarles on LinkedIn: https://www.linkedin.com/in/christaquarles/• Jason Rosoff on LinkedIn: https://www.linkedin.com/in/jason-r-rosoff/• Andrew Grove: https://en.wikipedia.org/wiki/Andrew_Grove• Columbo on Prime Video: https://www.amazon.com/Columbo-Season-1/dp/B008SA89HA• Squid Game on Netflix