12 min listen
Uber, and how to fix things when trust is broken | Fixable
FromTED Tech
ratings:
Length:
35 minutes
Released:
Nov 17, 2023
Format:
Podcast episode
Description
This is an episode of Fixable, another podcast from the TED Audio Collective. This week, Anne and Frances dive into their area of expertise: trust. Frances recounts the time when she was brought in to help Uber fix their huge trust breakdown. Using Uber as a case study, they explain the three pillars of trust — authenticity, empathy and logic — and actionable solutions to strengthen each leg when they’re on shaky ground.
Released:
Nov 17, 2023
Format:
Podcast episode
Titles in the series (100)
Inside the massive (and unregulated) world of surveillance tech | Sharon Weinberger: What is a weapon in the Information Age? by TED Tech