Carm Capriotto introduces a group of automotive industry professionals who are part of a leadership program led by Shawn Gilfillan. This group has been working on a 20-week program designed to enhance leadership skills and empower teams in the automotive industry. The program emphasizes the importance of self-talk and changing one's self-perception to become a better leader. They highlight the benefits of using the DISC test to understand themselves and their team members better, promoting understanding and empathy. They also discuss the positive impact of active listening and effective communication in resolving conflicts and improving relationships. They emphasize the value of continuous learning and the benefits of joining a leadership coaching group.

Tina Ormond, DeBoer’s Auto Sales & Service Hamburg, NJ.

Steve Hixson, Arts Automotive, Estes Auto Center, Longview, WA.

Brian Nerger, Nerger's Auto Express, Bound Brook, NJ.

Albert Stashluk, Automotive Magic, Kenvil and Lake Hopatcong, NJ

Shawn Gilfillan, Automotive Magic, Kenvil and Lake Hopatcong, NJ. Shawn’s previous episodes HERE


Show Notes



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The Leadership Group Program (00:02:27) Discussion about a leadership program that helps owners and managers grow their team and improve their businesses.
The Imposter Syndrome (00:06:08) Discussion about imposter syndrome and how participating in the program has helped build self-assurance and fill knowledge gaps.
The Value of the DISC Test (00:07:33) Discussion about the benefits of using the DISC test to understand communication styles and improve team dynamics.
Understanding the DISC Test Results (00:08:27) Discussion about the experience of taking the DISC test and how it reveals strengths and weaknesses.
Using DISC Profiles in Hiring and Team Building (00:09:27) Exploring how DISC profiles can be used to assess potential employees and create a cohesive team.
The Importance of Self-Awareness and Communication (00:11:08) Highlighting the significance of understanding individual DISC profiles and adapting communication styles accordingly for effective teamwork.
The root of the problem (00:16:17) Discussion about identifying the root cause of a person's upset and resolving conflicts.
Active listening and transformation (00:17:10) Importance of actively listening to others and how it can lead to personal growth and transformation.
Benefits of team training (00:19:39) The benefits of team training in addressing interpersonal issues and improving communication within an organization.
The importance of effective communication (00:24:55) Discussion on the value of clear and articulate communication in a leadership coaching group.
The benefits of having a support network (00:26:33) Exploring the advantages of having a team outside of your own shop to provide support and guidance for leadership challenges.
Improving performance through clear communication (00:30:10) Sharing a conversation between a technician and a coach, discussing the...