How do you present emotionally challenging content to your audience in a way that they might connect with, rather than be overwhelmed? I interview Kelley Szany at Illinois Holocaust Museum and Education Center about strategies and tactics they use to help visitors connect with holocaust and genocide content. We discuss the art of storytelling, the concept of rescuing the individual, floor guide tactics to help visitors move from emotional to cognitive responses, and more.  Kelley Szany LinkedIn page IHMEC LI page    Links to books discussed in episode  All But My Life, by Gerda Weissmann Klein Interpreting Difficult History at Museums and Historic Sites, by Julia Rose   Links to other resources discussed in episode Illinois Holocaust Museum and Education Center, Skokie United States Holocaust Memorial Museum, DC East City Films - VR firm, London   Connect with us: Have questions or topics you’d like us to explore on the podcast? Or a recommendation of an expert to interview? Please drop us a line at info@digin-ux.com with your idea! Need help with a user-centered project, evaluation or experience evaluation?  Head over to digin-ux.com for info on user-centered strategies for your mission-driven institution,  Or connect with us at info@digin-ux.com  about your project or other cool collaboration you’ve got in mind!