On episode #138 of Eye on AI we sat down with Dan O'Connell, the Chief AI and Strategy Officer at Dialpad and a seasoned expert in the world of AI-driven business communications.  Check out Dialpad- https://www.dialpad.com/ Currently serving as a member of Dialpad's Board of Directors, Dan's impressive career includes leadership roles at TalkIQ, AdRoll, and an 8-year stint at Google in key sales positions.  During our conversation, Dan takes us through Dialpad's AI-driven transformation of business communication. We explore the power of natural language processing, speech recognition, and large language models, enabling real-time transcription, call summaries, sentiment analysis, and virtual agents. We also delve into the significance of sentiment analysis and the role of context, alongside debates on third-party APIs versus proprietary models, AI's unpredictability, and domain-specific model economics. Our exploration continues with AI's impact on CRM, generative AI's insights, chatbot evolution, and cost-effective AI management. Tune in to explore AIs impact on modern day business communication.   Dan O’Connell’s LinkedIn: https://www.linkedin.com/in/droconnell/ Craig Smith Twitter: https://twitter.com/craigss Eye on A.I. Twitter: https://twitter.com/EyeOn_AI   (00:00) Preview and Introduction (01:33) Mind Studio by YouAI (03:46) Artificial Intelligence in Business Communications (10:54) Building Sentiment Analysis and Custom Models (19:35) Managing Costs and using AI in Business (23:47) AI Disrupts CRM Market? (30:56) Mind Studio by YouAI