Discover this podcast and so much more

Podcasts are free to enjoy without a subscription. We also offer ebooks, audiobooks, and so much more for just $11.99/month.

Is Your RFI/RFP Process Incentivizing Vendor Bad Behavior?

Is Your RFI/RFP Process Incentivizing Vendor Bad Behavior?

FromFraudology Podcast with Karisse Hendrick


Is Your RFI/RFP Process Incentivizing Vendor Bad Behavior?

FromFraudology Podcast with Karisse Hendrick

ratings:
Length:
60 minutes
Released:
Aug 31, 2023
Format:
Podcast episode

Description

Fraudology is presented by Spec. Check out their no-code platform you can implement to start fighting fraud today!In this solo episode of Fraudology, host Karisse Hendrick explores the pitfalls of relying solely on RFIs (Request for Information) and/or RFPs (Request for Proposals), and how they often lead to unintentional consequences that too many fraud technology buyers (merchants, fintech, Financial Institutions, etc.). While this has been a longtime, standard practice used to compare & select 3rd party technology partners, Karisse has seen too many that end up incentivizing bad behavior from potential vendors. What kind of bad behavior could be initiated with the submission of an RFI or RFP to a potential solution provider? -Tailored responses to fit buyers' preferences, and not necessarily the features of their own products, high pricing, being sold additional services that aren't necessary, contract loopholes, and ultimately selecting the solution provider that tells you what they know that you want to hear, and not what is necessarily accurate.In this episode, Karisse provides an in-depth overview of common mistakes that are made in RFIs/RFPs sent to fraud providers, how those can be manipulated to tell you what you want to hear, and often lead to frustration a few months after implementation when you realize the product/service wasn't as good as they made it sound. And starting off a relationship with a new client on the wrong foot isn't good for the vendor and their long-term business goals, either.Karisse also shares why she doesn't rely on traditional RFI/RFP processes when working with clients to select new solution providers for their fraud & payments needs. Instead, she emphasizes the importance of listening to user feedback, highlighting themes of customer satisfaction and dissatisfaction, and hopefully relying on the ultimate gold standard for vendor selection: A live POC (Proof Of Concept). Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.
Released:
Aug 31, 2023
Format:
Podcast episode

Titles in the series (100)

If you work in online fraud prevention, chances are you've caught the "bug". The bug that makes you passionate about identifying & preventing cybercriminals from getting away with stealing from your company, or your client's companies. Most people who have made cyber-fraud their career have the perfect balance of analytical and social skills, a strong sense of justice and the curiosity that will drive you to go down every path of information until you "crack the case". Just like sociology is the study of social behavior, and psychology is the study of human behavior, Fraudology is the science and study of fraud. On the Fraudology podcast, long-time online fraud expert, Karisse Hendrick will dive into all areas of Fraudology from the perspective of a fraud-fighter. With guests ranging from former cybercriminals to fraud-fighters at Fortune 500 companies to law enforcement and others, you will no doubt be entertained, while learning a lot about fraud & other forms of abuse prevention! Subscribe to be alerted when a new episode is out and please rate & review where you can, to help others find this new & unique podcast!