Empower yourself with practical tools you can use to more effectively negotiate with others during this conversation with former lead international kidnapping negotiator for the FBI, Chris Voss. The author, speaker, and founder of The Black Swan Group shares how to most effectively leverage your knowledge and expertise when working with others.

• Sales Prospecting Call Plan: http://pages.franklincovey.com/helping-clients-succeed-sales-prospecting-call-plan-tool-p.html