Michael J. Zucchero, PE, CEng, CFM, MIET, LEED GA is Head of Technical Services and Operations at ISS Facility Services - North America where he is passionate about providing effective, decisive leadership in the areas of facilities management, operations and maintenance, and many other services to the marketplace. Mike Petrusky asks Michael about his years of experience in the industry as they explore the current challenges facing FM providers as they seek to care for the built environment. Mike and Michael believe that technology tools will help enable leaders to bridge the gaps in talent availability today while also controlling their costs. They offer inspiration and encouragement to help you be an Asset Champion in your organization! Connect with Michael on LinkedIn: https://www.linkedin.com/in/michaelzucchero/ Explore the ISS – North America website: https://www.us.issworld.com/ Learn more about Eptura™: https://eptura.com/ Discover free resources and explore past interviews at: https://assetchampion.iofficecorp.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/