24 min listen
Ep. 129 - The Weight of Customer Experience Through Business Reviews (Panel + Audience)
FromWorkCookie - Get Ahead with Industrial/Organizational Psychology in the Workplace
Ep. 129 - The Weight of Customer Experience Through Business Reviews (Panel + Audience)
FromWorkCookie - Get Ahead with Industrial/Organizational Psychology in the Workplace
ratings:
Length:
59 minutes
Released:
Apr 10, 2023
Format:
Podcast episode
Description
In this episode: Dr. Jeremy Lucabaugh, Tom Bradshaw, Rich Cruz, Dr. Martha Grajdek, LindaAnn Rogers, Lee Crowson, Eva Simone, and Imani Nakyanzi.
Visit us https://www.seboc.com/
Follow us on LinkedIn: https://bit.ly/sebocLI
Join an open-mic event: https://www.seboc.com/events
References
Bilgihan, A., Kandampully, J., & Zhang, T. (2016). Towards a unified customer experience in online shopping environments: Antecedents and outcomes. International Journal of Quality and Service Sciences, 8(1), 102-119.
Jain, R., Aagja, J., & Bagdare, S. (2017). Customer experience–a review and research agenda. Journal of Service Theory and Practice, 27(3), 642-662.
Karakaya, F., & Barnes, N. G. (2010). Impact of online reviews of customer care experience on brand or company selection. Journal of Consumer Marketing, 27(5), 447-457.
Visit us https://www.seboc.com/
Follow us on LinkedIn: https://bit.ly/sebocLI
Join an open-mic event: https://www.seboc.com/events
References
Bilgihan, A., Kandampully, J., & Zhang, T. (2016). Towards a unified customer experience in online shopping environments: Antecedents and outcomes. International Journal of Quality and Service Sciences, 8(1), 102-119.
Jain, R., Aagja, J., & Bagdare, S. (2017). Customer experience–a review and research agenda. Journal of Service Theory and Practice, 27(3), 642-662.
Karakaya, F., & Barnes, N. G. (2010). Impact of online reviews of customer care experience on brand or company selection. Journal of Consumer Marketing, 27(5), 447-457.
Released:
Apr 10, 2023
Format:
Podcast episode
Titles in the series (100)
Ep. 2 - Are You Paying the Salaries, But Blocking the Value Creation? (Dr. Jeremy Lucabaugh): Conley and Zigarmi say it perfectly, "Every day the spirits of millions of people die at the front door of their workplace."People bring powerful passions, tremendous talents, specific skills, and grand ambitions to their company. Complacency and other f... by WorkCookie - Get Ahead with Industrial/Organizational Psychology in the Workplace