Paul Lewis hears how complaints to the Energy Ombudsman reached a record high last year. Plus, the child benefit trap that is catching parents unawares. And we hear one listener's difficult experiences trying to sort out the financial affairs of her terminally ill father.

Presented by Paul Lewis.
Reporter is Dan Whitworth.
Researchers were Sandra Hardial and Jo Krasner, studio manager Paul Lewis.
Our editor is Clare Worden.