28 min listen
Delays on bank's fraud line
FromMoney Box
ratings:
Length:
39 minutes
Released:
Feb 20, 2021
Format:
Podcast episode
Description
The impact long delays have when customers repeatedly call their bank's fraud line. Money Box hears about wait times of hours and hours. Paul Lewis explores why consumers are being asked to pay additional costs on online goods they have bought from overseas and why students are fighting not to pay for rooms they don't use during lockdown. In the podcast he also interviews the head of The Business Banking Resolution Service, which began operating this week.
Presenter: Paul Lewis
Reporter: Dan Whitworth
Researchers: Sowda Ali and Jonelle Awomoyi
Production co-ordinator: Janet Staples
Producer: Ben Carter
Editor: Rosamund Jones
Presenter: Paul Lewis
Reporter: Dan Whitworth
Researchers: Sowda Ali and Jonelle Awomoyi
Production co-ordinator: Janet Staples
Producer: Ben Carter
Editor: Rosamund Jones
Released:
Feb 20, 2021
Format:
Podcast episode
Titles in the series (100)
The Retreat of Employers: Occupational pensions - the origins and the future of employer involvement. by Money Box