We always love hearing from listeners, especially when we hear that the podcast has helped you be more effective in your lifesaving work. This is why we loved receiving the email about the significant changes happening at Secondhand Hounds.Rachel Mairose, the founder of the Minneapolis-based rescue organization, listened to episode 67 of The Best Friends Podcast, "If "nobody's perfect," then why do we expect all pet adopters to be?" She says that the episode (with guest Lawrence Nicolas) helped her realize that their adoption process wasn't as inclusive as it could be and that set a new way of handling their adoption process in motion.This week we chat with Rachel to learn more about the changes underway at her organization and how she's managing those changes in policy with their staff, volunteers, and donors.To learn how you can remove roadblocks to adoption by implementing more inclusive adoption practices, check out the website for this episode: https://network.bestfriends.org/proven-strategies/best-friends-podcast/best-friends-podcast-ep-142