26 min listen
Communication Is Key to A Lifetime of Care with Eric Garcia
Communication Is Key to A Lifetime of Care with Eric Garcia
ratings:
Length:
57 minutes
Released:
May 17, 2021
Format:
Podcast episode
Description
Do you love Clinician's Brief: The Podcast? Well, you're in luck! Clinician's Brief Partner Podcast is here! Join host Katie Berlin, DVM, as she dives into conversations with industry leaders on clinical and business topics. Enjoy this sneak peek series with Dr. Berlin, brought to you by CareCredit and Pets Best.In the final episode of this 5-part series on proactive lifelong care, host Katie Berlin, DVM, and digital marketing expert, Eric Garcia, dive into client communication. Eric offers effective ways to get ahead of client concerns and the roadblocks (like curbside care!) that can so easily derail attempts at active listening and education. Plus, get insights on how to minimize the influence of Dr. Google and how your practice’s social media can build satisfaction and retention all year.Resource:https://www.carecredit.com/providercenter/veterinaryReferences:Diggo, Trone Research + Consulting. Pet owners views during social distancing. Diggo website. https://www.diggovet.com/blog/pet-owner-views-during-social-distancing. Accessed March 8, 2021.Today’s Veterinary Business. Pets remain in high demand during COVID. Today’s Veterinary Business website. https://todaysveterinarybusiness.com/pets-appa-survey-covid. Published October 2020. Accessed March 5, 2021.LifeLearn Animal Health. ClientEd: improved client compliance. LifeLearn website. https://www.lifelearn.com/products/client-education-resource. Accessed March 5, 2021.Robinson NJ, Dean RS, Cobb M, Brennan ML. Consultation length in first opinion small animal practice. Vet Rec. 2014;175(19):486.Personal communication. Rick DeBowes, Washington State University.American Pet Products Association. The APPA COVID-19 Pulse Study: Pet Ownership During The Pandemic, volumes 1, 2, 3 & 4. APPA website. https://www.americanpetproducts.org/pubs_covidpulsestudy.asp. Accessed March 8, 2021.DVM360. Today’s veterinary clients just aren’t the same and they want it all. DVM360 website. https://www.dvm360.com/view/today-s-veterinary-clients-just-aren-t-same-and-they-want-it-all. Published February 4, 2016. Accessed March 5, 2021.Belshaw Z, Robinson NJ, Dean RS, Brennan ML. “I always feel like I have to rush…” Pet owner and small animal veterinary surgeons’ reflections on time during preventative healthcare consultations in the United Kingdom. Vet Sci. 2018;5(1):20.Santi S. Vet2Pet and Colorado State University release Pet Owner’s Perceptions and Use of Veterinary Mobile Applications study. Vet2Pet website. https://vet2pet.com/2017/02/vet2pet-and-colorado-state-university-release-pet-owners-perceptions-and-use-of-veterinary-mobile-applications-study. Accessed March 5, 2021.Riegel DG. Want to increase your presence? Start by telling one of these stories. INC website. https://www.inc.com/deborah-grayson-riegel/want-to-be-an-unforgettable-leader-practice-this-1-skill.html. Published December 18, 2017. Accessed March 5, 2021.Contact us:Podcast@briefmedia.comWhere to find us:Cliniciansbrief.com/podcastsFacebook.com/clinciansbriefTwitter: @cliniciansbriefInstagram: @clinicians.briefThe Team:Katie Berlin, DVM - HostAlexis Ussery - Producer & Digital Content CoordinatorRandall Stupka - Podcast Production & Sound Editing
Released:
May 17, 2021
Format:
Podcast episode
Titles in the series (100)
Marijuana Intoxication in Pets with Dr. Guillaumin: In this episode, host Beckie Mossor, RVT, talks to Julien Guillaumin, DVM, DACVECC, DECVECC, about marijuana intoxication and his recent Clinician’s Brief article, “Marijuana Intoxication in a Pit Bull.” Dr. Guillaumin discusses common clinical signs of marijuana intoxication, as well as approaches to managing these cases effectively. How many pet owners actually know their pet is intoxicated? Has there been an increase in marijuana cases within veterinary medicine as more states legalize the sale of marijuana? And, what about cats?! Find out the answers to these questions and more. Resources discussed in this episode: https://www.cliniciansbrief.com/article/marijuana-intoxication-pit-bull Contact us: Podcast@briefmedia.com Where to find us: Cliniciansbrief.com/podcasts Facebook.com/clinciansbrief Twitter: @cliniciansbrief Instagram: @clinicians.brief The Team: Beckie Mossor, RVT - Host Alexis Ussery - Producer & Digital Content by Clinician's Brief: The Podcast