“A lot of healthcare workers that I talk to say that they are kind of brought up with the culture that violence is part of the job. It’s not your job to take abuse,” Chris Snyder, University of Utah Health security manager for the University of Utah Department of Public Safety in Salt Lake City, told Lenise Taylor, MN, RN, AOCNS®, BMTCN®, oncology clinical specialist at ONS. Snyder gave an overview of violence in health care, educational resources for de-escalation strategies, and violence prevention tips. You can earn free NCPD contact hours after listening to this episode by completing the evaluation linked below. Music Credit: “Fireflies and Stardust” by Kevin MacLeod Licensed under Creative Commons by Attribution 3.0 Earn 0.75 contact hours of nursing continuing professional development (NCPD) by listening to the full recording and completing an evaluation at myoutcomes.ons.org by October 21, 2024. The planners and faculty for this episode have no relevant financial relationships with ineligible companies to disclose. ONS is accredited as a provider of NCPD by the American Nurses Credentialing Center’s Commission on Accreditation. Episode Notes Complete this evaluation for free NCPD. Catch Chris’s session at the upcoming 48th Annual ONS Congress® in San Antonio, TX. Centers for Disease Control and Prevention course: Workplace Violence Prevention for Nurses Oncology Nursing Podcast Episode 187: The Critical Need for Well-Being and Resiliency and How to Practice ONS Voice articles: Workforce Violence Requires Legislative Support Protect Yourself and Your Colleagues From the Dark Side of Caring Here’s How You Can Confront Workplace Violence in a Healthcare Setting What Do You Stand For? Verbal Abuse Is Still Violence, Joint Commission Says Is Sexual Harassment of Nurses Prevalent in Health Care? ONS Nurse Well-Being Learning Library The Royal Canadian Mounted Police (RCMP) Study: Protocol for a Prospective Investigation of Mental Health Risk and Resilience Factors Occupational Safety and Health Administration Workplace violence definition Occupational Safety and Health Administration data: Workplace Violence in Healthcare: Understanding the Challenge Crisis Prevention Institute To discuss the information in this episode with other oncology nurses, visit the ONS Communities. To provide feedback or otherwise reach ONS about the podcast, email pubONSVoice@ons.org. Highlights From Today’s Episode “If I have a patient who maybe comes in two or three times a month for an appointment, or maybe they’re inpatient, I do want to focus on their baseline behavior. Because any deviation from that gives me the opportunity to practice situational awareness and know that something is happening.” Timestamp (TS) 07:36 “The number-one rule is you have to give your undivided attention. All too often we are multitasking and doing different things, and we’re in a hurry, or it’s the end of our shift, or we’re working overtime. But when you just stop and drop everything and give that undivided attention and show that individual that you’re there to support them and that you’re listening to them and that you’re there to help them, it makes a huge difference in setting the path for the rest of their journey.” TS 12:45 “Another reason why we don’t see things reported is because a lot of our employees feel like, ‘Hey, it has to be an actual physical act of violence for me to report it. Someone has to actually hit me or grab me or throw something at me.’ But workplace violence is defined by the Occupational Safety and Health Administration and other groups as all forms that include verbal aggression, verbal abuse, name calling, intimidation, workplace bullying, sexual harassment, sexual inuendo, in addition to those physical acts of violence.” TS 13:22 “Taking the time to ask questions, explain procedures, even talk about wait times—and in the meantime, tending to a physiological need. . . . Anything like that is a huge step in keeping tha