Sanj starts off by providing an overview of ShelterBox’s origins; from a small outfit conceived 20 years ago in Cornwall, UK, to a global NGO providing disaster relief on the ground and via remote technical assistance. 
It has only been a few days since super cyclone Amphan made landfall in Bangladesh and eastern India, and the latest estimates are that 10 million people have been impacted and 500,000 have lost their homes; this is on top of already being in an incredibly precarious situation as they grapple with COVID-19 in extremely densely populated areas where coronavirus is present.
It’s worth noting that a Rohingya refugee camp in Bangladesh has 40,000 people per square kilometre, whereas Wuhan, China, where the novel coronavirus (SARS-CoV-2) started has 6,000 people per square kilometre. 
Sanj remarks that when the cyclone hits people are losing their homes and then moving into even more crowded settings for shelter, which then adds to the risk of coronavirus transmission. Therefore, ShelterBox needs to act quickly to provide family shelter; they’ve also got to provide hygiene materials to help people keep their hands clean.
This is a disaster on top of a disaster. This super cyclone is a natural disaster which is an acute emergency; you also have the coronavirus which is becoming a chronic emergency; and you also have the much wider development disparity with people living in extreme poverty.  When you live in extreme poverty, you have less resilience and little ability to support your family. You don’t have a government that can provide you with a furloughing scheme and pay your wages, or that can bail out businesses, or provide healthcare.
Sanj recalls a conversation he had with someone in Monrovia, Liberia, in reference to the earlier Ebola outbreak.  The man noted that Ebola doesn’t scare him since he’s already exposed to many risks that are alien to most Westerners.  For him, dengue fever can kill him, malaria can kill him; he can’t afford healthcare, if he doesn’t work he’ll die. And so, for much of the world there is a lack of safety nets – the extreme poverty faced by millions is already life-threatening, on top of the acute and chronic emergencies.
Interestingly for a global disaster relief NGO, ShelterBox’s headquarters is in Cornwall, UK. They have approximately 110 staff in Cornwall and 20 staff in London.  Sanj describes ShelterBox as both a community and an organisation. It relies to a great degree on volunteer support, from Rotary Club members to individual ambassadors.
ShelterBox has created response teams that go out into the frontlines when needed – made up both of professional humanitarians as well as volunteers.  They have over 200 volunteers who are response team members in addition to their professional staff.
They run training programmes for volunteers that include a wide array of information, from how to run distribution to doing needs assessments.  Training makes a big difference.  They assess people for their qualities, for their appetite for learning and for their raw skills; but not necessarily their previous experience. They look for the potential in people.
ShelterBox works closely with the public and has a strong following of supporters. They’re working on developing more of an international base and now also have opened an office with a team full time in the Philippines and are looking at other countries, too.  They take pride in partnering with local organisations on the ground – sometimes in very difficult circumstances in Syria, in Cameroon, in Somalia – and sticking with them, investing in their capacity and ultimately handing over responses to them.
Innovation is important. They have a ‘Horizons Team’ whose job is to spot new products for distribution and getting on top of the tech wave – thinking about what the world is going to look like in 10 or 20 years, what’s climate change going to do, what’s the scenario for that disaster they haven’t predicted.  They’re also looking at new