In this episode, Jerry Bradshaw and Dr. Jessalyn Klein discuss: Strategies for improving your people skills. The building blocks of emotional intelligence.  The power in taking a pause.  Asking for (and processing) feedback, open ended questions, and how to connect with those you’re working with.    Key Takeaways: Emotional intelligence is the key to understanding people, including yourself.  Self-awareness involves both taking the time to check in with yourself physically and emotionally, and paying attention to your tone of voice and body language.  What is second nature to you, maybe incomprehensible to someone else.  All humans need positive feedback, usually in a three positive to one negative for optimal learning. If you know your stuff and can communicate it, age doesn’t matter.    "You're going to have to communicate what the dog can do, you're going to have to talk the person through things that they're doing right or things that they need to work on. If you can't figure out how to be aware of your own delivery style, how you're doing, and how the person you're working with is doing, you're not going to be able to meet in the middle to ultimately achieve your goals - which are ultimately for the dog, and probably keeping your business going." —  Dr. Jessalyn Klein    Get Jerry's book Controlled Aggression on Amazon.com   Contact Jessalyn:  LinkedIn: https://www.linkedin.com/in/jessalynkleinphd/    Contact Jerry: Website: controlledaggressionpodcast.com Email: JBradshaw@TarheelCanine.com Tarheel Canine Training:  www.tarheelcanine.com Youtube:  tarheelcanine Twitter: @tarheelcanine Instagram: @tarheelk9 Facebook: TarheelCanineTraining Protection Sports Website: psak9-as.org Patreon:   patreon.com/controlledaggression Slideshare: Tarheel Canine Calendly: https://calendly.com/tarheelcanine    Sponsors:  ALM K9 Equipment: almk9equipment.com PSA & American Schutzhund: psak9-as.org Tarheel Canine: tarheelcanine.com     Train Hard, train smart, be safe.     Show notes by Podcastologist Chelsea Taylor-Sturkie   Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it.